SHIPPING & RETURNS
SHIPPING POLICY
At KaraTress, we take pride in our shipping policy. We ensure that your orders are carefully packaged and delivered using reliable methods. Shipping costs are transparent, and we strive to provide the best value for our customers. We believe in building trust through clear and straightforward communication.
Our commitment to providing natural hair and skin care solutions extends to our shipping practices. We aim to minimize our environmental impact by using sustainable packaging materials.
We are dedicated to ensuring that your orders reach you in a timely manner, allowing you to experience the benefits of our products at your convenience.
RETURN & EXCHANGE POLICY
At KaraTress, your satisfaction and safety are our top priorities. Because our products are personal care and hair care oils, all sales are final. We do not accept returns or exchanges on any products for hygienic reasons.
No Returns or Exchanges: Due to the nature of our products, we are unable to accept returns or process refunds once an order has been placed and fulfilled. This policy applies to all KaraTress products.
Damaged or Incorrect Orders: We take great care in packaging every order, but if your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at [your email] with your order number and a photo of the issue. We will make it right.
Lost or Stolen Packages: KaraTress is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. We recommend checking with neighbors or your local post office before reaching out. If you believe your package was lost in transit, contact us and we will do our best to assist you.
Questions? Reach out to us — we're happy to help.